Lost, Stolen, or Damaged Packages

If your package arrives damaged, appears to be lost, or shows as delivered but cannot be located, please contact us as soon as possible.

If Package Protection was selected during checkout, claims can typically be submitted through our Shipping Claims Portal.

When reporting an issue, please provide:

• Your order number
• Photos of any damage (if applicable)
• A description of the issue

Our team will review the information and help determine the next steps.

Please note that claim eligibility may vary depending on the shipping service selected and whether Package Protection was purchased.