How to Change or Cancel an Order

Customers may make certain changes to their order within approximately 2 hours of placing it.

Eligible changes include:

• Adding items
• Removing items
• Updating the shipping address
• Updating email or phone information
• Applying a discount code
• Canceling the order

You can manage your order from:

• The order confirmation page immediately after checkout
• Your KTM Twins Orders Portal

Once an order has entered processing or shipment preparation, self-service changes may no longer be available.

If you need assistance with an order change, please contact our support team as soon as possible.